Shipping & Returns

 

Shipping Information

Items ordered through the website will be shipped by Royal Mail Next Day Delivery by 4.30 on the day on which they are purchased, as we endeavour to deliver your product to you by the next working day.

Shipping is free of charge.

Items with a value of over £2500 will be shipped via FedEx.

All goods will be insured with the carrier for up to the sale value shown on the website.

We do not offer free shipping on returns, unless the item is faulty.

 

Returns & Exchanges Policy Exchanged

Should you be unhappy with your for whatever reason, we offer a full refund or exchange during a period of 14 days after the purchase.  The item must be returned in its original box in the condition in which it was sold and accompanied by the original sales invoice.  Copies of the invoice will not be accepted- this is to protect our customers against fraudulent refund claims on possible stolen goods.  For an exchange or a return please return the item to the address shown on the invoice.

Special orders, bespoke pieces and commissions are non-refundable.

If goods are deemed to be faulty a full exchange or refund will be offered regardless of time elapsed since purchase.

This return policy does not affect your statutory rights.